“Efficiency. Reliability. Delivered.”
Promise Madigo
📧Email: smangelemadigo@gmail.com
🔗 LinkedIn: @PromiseM
📍 South Africa Johannesburg
Hello! I’m Smangele Promise Madigo, a customer-focused
and results-driven professional with a strong background
in customer support, query resolution, and compliance.
I’m passionate about delivering service excellence and
ensuring client satisfaction through effective
communication, attention to detail, and proactive
problem-solving.
—
My experience as a Customer Support Agent and
Occupational Health and Safety Assistant has equipped
me with the ability to manage multiple tasks, coordinate
with stakeholders, and handle administrative
responsibilities efficiently. I’m here to help your business
run smoothly and support your day-to-day operations
with professionalism and care.
Services Offered
- Customer query handling and resolution
- Email and calendar management
- Data entry and records keeping
- Compliance support and documentation
- Health and safety coordination tasks
- Stakeholder communication and task
escalation - Administrative assistance and task
organization
Skills
Personal Skills
- Communication
- Organization
- Time management
- Attention to detail
- Adaptability
- Problem-solving
- Self-motivation
- Confidentiality
- Tech-savvy
- Customer service orientation
Professional Skills
- Content Creation
- Platform Knowledge
- Community Management
- Scheduling & Planning
- Analytics & Reporting
- Trend Awareness
- SEO Basics
- Advertising Knowledge
- Brand Voice Consistency
- Crisis Management
Certifications
Bachelor of Education – University of Johannesburg
Virtual Assistant Certificate, Microsoft Excel, Digital Marketing, Customer Service, Excel Verified, Data Entry – EduCourse Online Learning
Advanced Web Development, Introduction to AI – SheCode Academy
Full Stack Developer – FNB App Academy